All customers who purchase through UNBREAKcable's official channels and provide detailed order information are entitled to one free repair or product replacement within the warranty period. The replacement product is guaranteed to have similar or identical specifications and components.

1. Replacements are no longer covered by warranty, but may in some cases be covered by the guarantee of the original purchase order.

2. Aftermarket products must provide sufficient proof of purchase:

    1). Your order ID

    2). The screenshot of your order or receipt

    3). Clear images/videos of the issue

3. UNBREAKcable may request additional proof and may require the product to be returned for inspection.

1. UNBREAKcable gifts (without order ID), Non-authorized purchases, chargebacks, theft, and second-hand buys.

2. Any misuse or abuse inconsistent with the instructions.

3. Accidental damage from drops or incorrect installation.

4. Repairs or modifications by unauthorized personnel.

5. Faulty device or improper use.

6. Environmental damage from extreme conditions, such as high temperature, high humidity, etc.

7. Damage during R&D or professional testing.

8. Animal damage (chewed cables).

9. Damage caused by any natural disaster, such as flood, fire, earthquake, lightning, typhoon, etc. Collision, hammering, etc.

10. Damage caused by physical/electronic/electromagnetic pressure and interference, unstable or misuse of power supply, lightning strike, static electricity, flame, or other force majeure.

11. Natural aging of the product (scratches, wear, oxidation, gloss change, etc.).

12. Warranty claims are limited to two replacements per order ID. Additional claims require a new order.

UNBREAKcable warranty exclusively covers our products and does not extend to any repair costs for your devices such as mobile phones or computers. In addition, UNBREAKcable will not be liable for any damages of any kind resulting from the purchase or use of products incidental damages, or consequential loss of profits or benefits.